Hi all,
Hope everyone in the forums managing to stay healthy...
In the past weeks, I wanted to see how some of our service providers would respond to our requests during the crisis. I've therefore decided to contact Foreflight, Jeppesen and Rocketroute to ask for free extension for my subscriptions.
FOREFLIGHT replied saying they will discuss with team and come back to me.
Sent them a chaser last week, received reply confirming 30 days of free extension for my Pro Plus Europe subscription.
Thanked them and asked whether +30 days was possible.
Reply was nope.
JEPPESEN never replied to my first email.
Sent them a chaser last week, received reply same day confirming 2 months of free extension for my Pilot Pak subscription.
Two days later, received another message this time from a different customer rep. who confirmed 3 months of free extension.
Will update this post if I hear from another rep.
ROCKETROUTE replied confirming 1 months of free extension.
Asked for another month and got a confirmation almost instantly.
In general, I found all 3 providers quite responsive and helpful.
Summary:
Foreflight: +30 days
Jeppesen: +90 days
Rocketroute: +60 days.
Stay Safe!
Covid19 - Extending Subscriptions
Moderators: Rick, Lance Murray
- JohnLand
- 2 Diamonds Member
- Posts: 32
- Joined: Wed Jun 21, 2017 1:31 am
- First Name: John
- Aircraft Type: DA40
- Aircraft Registration: N622DS
- Airports: KAUO
- Has thanked: 4 times
- Been thanked: 5 times
Re: Covid19 - Extending Subscriptions
I have garmin onepak, have not asked them about extending it for free, how did you phrase your emails to foreflight/jeppesen?
- AaronF
- 2 Diamonds Member
- Posts: 11
- Joined: Thu Jan 23, 2020 5:09 am
- First Name: Aaron
- Aircraft Type: DA40NG
- Aircraft Registration: OEBYE
- Airports:
- Has thanked: 59 times
- Been thanked: 6 times
Re: Covid19 - Extending Subscriptions
Nothing special.
Just stated that most GA pilots in Europe were still grounded due to Covid lockdown/restrictions and asked whether a request for free extension would be inline with their customer satisfaction policies.
- neema
- 4 Diamonds Member
- Posts: 285
- Joined: Fri Dec 05, 2014 5:43 am
- First Name: Neema
- Aircraft Type: DA62
- Aircraft Registration: N617DC
- Airports: KFAT
- Has thanked: 40 times
- Been thanked: 97 times
Re: Covid19 - Extending Subscriptions
Might be tougher in the States. In most cases we can still fly. Not much to do when we get to destinations, though.
- ememic99
- 5 Diamonds Member
- Posts: 1078
- Joined: Wed Apr 09, 2014 10:31 am
- First Name: Emir
- Aircraft Type: DA42
- Aircraft Registration: SEMAD
- Airports: LDZA LDVA
- Has thanked: 203 times
- Been thanked: 390 times
Re: Covid19 - Extending Subscriptions
Similar here in Croatia, we can fly and destinations are nice but without anything to do, even at the seaside because the beaches are kind of closed. I fly once a week a shoot some approaches, so I didn't find the grounds for the extension request.
- oytun
- 1 Diamond Member
- Posts: 1
- Joined: Tue Jul 19, 2011 11:24 am
- First Name: Oytun
- Aircraft Type: DA20-C1
- Aircraft Registration: TCEOA
- Airports: LTBU
Re: Covid19 - Extending Subscriptions
We are unable to fly due to local restrictions and have just asked Jeppesen for a FoC Extension. Let's see their response. Best wishes to all members