Diamond Service Delays
Posted: Thu Aug 15, 2019 10:10 pm
I'm working on my second year with my DA62 right now and I can report that I am not happy with Diamond after sale service. I flew my aircraft to London for its annual assuming those guys should know how to get it done better than anyone as well as resolve a few warranty issues. I was happy with the work itself, but the aircraft was down for 38 days.
The annual was done at 250 hours and it didn't take me long to get to 300 where it was due for an oil change as well as some other engine checks that are done at 100 hours. However, at 300 hours you also need to check the torsional vibration dampers (TVD) and my local shop figured it would be quicker and cheaper to send those parts back to London instead of buying or renting the required tool. After delivery, London sat on them for over two weeks for what they told me was about a 2 hour job! The parts are finally home but now it will be until mid week before the a/c is back in one piece. The shop probably has to find where they stashed it to get it out of the way while waiting for London. It now looks like this work will have taken about 35 days if the schedule holds.
The annual was done at 250 hours and it didn't take me long to get to 300 where it was due for an oil change as well as some other engine checks that are done at 100 hours. However, at 300 hours you also need to check the torsional vibration dampers (TVD) and my local shop figured it would be quicker and cheaper to send those parts back to London instead of buying or renting the required tool. After delivery, London sat on them for over two weeks for what they told me was about a 2 hour job! The parts are finally home but now it will be until mid week before the a/c is back in one piece. The shop probably has to find where they stashed it to get it out of the way while waiting for London. It now looks like this work will have taken about 35 days if the schedule holds.